1. What is Givva?

It is a phone application that enables communities to do all their community activities from one platform. It automates the following activities so that there are no manual processes in the community management process; from fund collection events management, to record keeping, to communication, to investment of the funds collected. Givva also allows individuals to save and invest their personal funds and those of their chamas.

2. How many products does the Givva Application have?

Givva has 4 products;

1. Cheerful Giver is a community management platform. It enables communities manage all their activities from one platform.
2. Pay Yourself First is an individual saving product that aims to help you save part of your income.
3. G-Pay, is an individual investment product that aims to increase your cashflows by paying you a cash payout every month.
4. Savings & Goals is an individual and Group/Chama saving and investment product that helps you to save for periodical and capital expenses.

3. What is a community?

A community is an existing group of people that come together for a common purpose or are brought together by similar circumstances.

4. Where can I get Givva?

Givva can be downloaded from either Google Play store or Apple Store.

5. Is Givva available as a Web Application?

Givva is not yet available as a web application. We aim to do that in our next phase.

6. Why the name Givva?

It is derived from the name Giver (Cheerful Giver) which is our main product. We are experts in community management. Givva seeks to empower both communities and individuals find solutions to manage their finances by availing a community management platform with a complete solution for collecting, recording and investing community funds and savings and investment products for individuals regardless of their income levels.

7. What is the name of the company behind Givva?

It is Givva Wealthtech Limited

8. Where is Givva Wealthtech Limited based?

Givva is a company incorporated in Kenya.

9. What is Givva’s Mission?

It is to empower communities gain the ability to shape their own destiny, foster trust, and maximize their collective potential through technology and financial information. 

10. What is Givva’s Vision?

To build wealthy, genuine communities. 

11. When money is collected in the Givva Application where does it go?

All the money collected by the Givva application goes to our Fund Manager Partner; Nabo Capital Limited.

12. Who is Nabo Capital Limited?

Nabo Capital Limited is an Asset Management Company licensed by the Capital Markets Authority (CMA). Nabo’s journey started in 1967 as ICDC Investment later rebranded as Centum Investment. In 2013, Nabo Capital Limited spun off from Centum to specialize in Fund Management.

13. Who owns Nabo Capital?

Nabo Capital is fully owned by Centum Investment Company, a company that is quoted in the Nairobi Securities Exchange (NSE).

14. What is current total Assets Under Management (AUM) for Nabo Capital?

As at 2023, Nabo’s has Kes. 17 billion as AUM.

15. Is Givva regulated?

Yes, Givva is under the supervision of the Capital Markets Authority (CMA).

16. How do I deposit money into the Givva Application?

Once you have created a personal goal or are a member of a community fund collection event and you want to deposit funds or contribute to the event, Givva app enables you to deposit in two ways; through Mpesa or through a bank deposit. The deposit process is easy to follow in the application.

17. How do I get the money that I have deposited into Givva application back?

Just like when you have a bank account and do a withdrawal when you want your money back, you will do the same with Givva. You will withdraw from the application and the money will be sent either to your Mpesa account or bank account as per your choice.

18. Will I get my money immediately after withdrawal?

You will receive the money back before the end of 2 working days.

19. When I withdraw money from the Givva application, where does the money go to?

The money withdrawn from a savings and investment product or from Cheerful Giver goes into an account that you create at the point of setting up the investment goal or the Community. We call it a Default Withdrawal Account.

For individual products, every time you create a goal, you also create a default withdrawal account. You can use your Mpesa account or create your bank account as the default withdrawal account. This account is the one Givva will send money to once you withdraw from that specific goal.

For Communities and Chamas, the default withdrawal account is created at the point of creating the Community. All funds for the community and Group will be sent to that account. It can be either an Mpesa account or a bank account.

20. Does the money I deposit in Givva earn any interest?

Yes. All the money that is deposited into the Givva application automatically starts earning an interest by the second working day.

21. What is the interest rates for Givva Application?

Givva offers competitive rates aligned to the current market rates.  Givva has 4 types of interest rates such that the longer the period of investment the higher the rate.

1. Open period interest rate is the lowest – X%
2. Locked period rates – 3 months’ period – X +1%
3. Locked period rates – 6 months’ period – X +2%
4. Locked period rates – 12 months’ period – X +3%

1. What is Givva product about?

Givva is a community Management platform.

2. What is a community management platform?

That means that once a community starts to use Givva, it is able to run all its activities on the platform. The community can communicate, collect funds, keep records of all the funds, keep the collected funds safely and at the same time, earn an investment income on all the funds that are not for immediate use. All these activities are automated, unlike currently, where different community activities have to be done on different platforms e.g communication is done on one platform, collection of money on another platform and records are kept manually by different people in the community. On the Givva platform, all those activities will be done in the Givva platform and all records will be available on the platform.

3. What is a community?

A community is a group of people that come together for a common purpose or are brought together by similar circumstances.

2.1 WHAT ARE THE ACTIVITIES THAT GIVVA AUTOMATES FOR THE COMMUNITIES?

1. Structure the community

In Givva, the community is structured as follows:

1. 3 Leaders – every community has to have an executive committee of 3 leaders.
2. Subgroups – For big communities like churches, they are able to create the various groups in the community, e.g women groups, men groups, prayer groups 1, 2, choir etc. Each group is able to operate separately from the other groups.
3. Members – Each member of the community is put into the respective subgroup(s) that they belong to and the ones that have no subgroup will automatically be put in a default subgroup called “Others”.

2. Communication features;

Givva ensures offers robust communication channels specifically designed for community engagement and collaboration.

1. Subgroups Chats – the community is able to chat among all the members if they do not have subgroups. Where the community has subgroups, each subgroup is able to chat e.g, the men’s group is able to chat without the women group seeing what the men group is chatting about and vice versa. The 3 leaders, however, are able to see what each group is chatting about.
2. The Dashboard Announcements – This feature allows the leaders to communicate to the whole community at once. Whatever is sent from the dashboard goes to all the subgroups and members. It is ideal for community announcements.

• Dashboard Reports – All the funds collected through the application have dashboards showing summaries, list of the people who have participated in the events and investment statements for each event.

3. Fund Collection Events Management;

Management of a fund collection event means that Givva allows you to run a collection event from beginning to the end. From creation of the event, to sending invitations, to enabling the members create their pledges and contribute, to updating the contribution dashboards and sending contribution reminders to the members. Givva supports 4 types of fund collection events.

1. Short-term Events – Ideal for short-term projects running between 2-90 days like funerals, medical bills, short-trips etc. Givva support these events by giving an easy, secure collection process and quick disbursements to ensure that the funds meet the need for which they are contributed for. The funds are sent to the designated (by community leaders) member of the community.

1. Project events – Ideal for projects of between 90 days to 12 months or more. Givva supports these events by empowering the community to start the fund collection event early, in good time. This allows the participators time to make their plans, create their pledge and contribute at their own pace, over a longer period of time. Currently everyone waits for the last minute and are able to contribute only what they can afford at that time.

• Repeat Collection Events – Ideal for the contributions that are done on a monthly or weekly basis. These could be to fund a weekly or monthly program like feeding-an-orphans program or security bills for a neighborhood community. The leaders create the event once and Givva automatically starts a new cycle every month/week and reminds the community to contribute for the new cycle.

1. Anonymous Collection Events – Ideal for those contributions where the amount contributed should be kept as a secret for example tithe or offertory or just contributions for other gifts. These events are repeat in nature; you can create many cycles or just one cycle where it is a one off event.

1. Subgroup Collection Events – Community subgroups can create any of the 4 above events for themselves. For example, the women’s group is able to manage its fund collection events separately from the other subgroups. Each group can create their own event, for example for their subgroup kitty, contribute towards it and review the funds invested away from the rest of the community.

4. Community Funds investment options

All funds collected within the Givva application go to the Givva Fund Manager partner - Nabo Capital Limited and start earning an interest income as per the prevailing market rates.

5. Withdrawal of funds collected

All the funds collected are available to the community on demand. The community can withdraw funds needed for immediate use and leave the rest of the funds to earn an investment income.

2.2 COMMUNITIES

1. Whom does Givva serve?

Givva serves all existing communities and individuals.

2. What do you mean by an existing community?

A social group of any size whose members reside in a specific locality or share government or have a common cultural and historical heritage.

Existing means that the community exists in real life even if they may not have formed an actual group in any platform.  The community exists in that they communicate, share information, contribute funds and assist each other when a need arises.

3. Where are my communities?

They are in your neighborhood groups, church community, prayer groups, friends, family, alumni groups, welfare groups, self-help groups, sports groups, environmental groups, cooperatives, business groups, colleagues groups etc.

4. How do I create a community in Givva platform?

There are several steps when creating a community. You start by downloading the application and signing up. Once you sign up, go to the product Givva and ask to create community. See steps of Community Creation in the section below.

5. Can I create any community in Givva platform?

Yes, you need to be a leader in that community. You can create any community from your phone EXCEPT for Church Communities that we create in Givva due to the number of members involved and other administrative requirements for church communities.

6. Can you assist me create a community?

Yes, we will assist you create your community, you need to provide us with a list of your community members, leaders and subgroups (if any) and all the other documents needed to complete the creation of a community.

2.2.1 STEPS IN COMMUNITY CREATION

Step 1: To create the community;

1. One leader will start by creating the community; Attach community profile photo, name of community, community type, location of community
2. Then invite the other 2 leaders of the community – Each community has to have 3 leaders.
3. Then create the community subgroups if they are any in the community for example; choir, women’s group, Men’s group etc
4. Then invite members. You can start with a few then invite the others later. When the community is created.

Step 2: Send a request to the other 2 leaders to approve the community.  Once both leaders have approved/accepted the community;

1. Givva sends the invites to the other members.
2. Once the members receive the invites from the community/Givva application, they will accept them in order to join the community.
3. The community can now start communicating through the platform.
4. The leaders can also start adding more members and subgroups.

Step 3; To access the fund management features

Create the community account in Givva. To create the account, you need to upload 4 documents;

1. Community registration document – This is a registration document from any of the valid government bodies, could be with the;
   1. Registrar of Societies,
   2. Ministry of Labour, for Welfare and Self-Help groups

• Registrar of NGOs

1. Registrar of Companies

(NB) Do not worry if you are not registered, we will help you with registration process through the Ministry of Labor; reach out to us.

1. Board Resolution showing that the community through their leaders have resolved to use Givva for their fund management needs. Download a template of the resolution from our website. We will send you one on request.
2. A copy of Bank statement or Mpesa statement to confirm the community account details. This is the account where community funds will be sent to once they are withdrawn from the Givva Application.
3. A copy of Community PIN number.
4. The three leaders will need to verify their personal details in Givva app to complete the community KYC (Know Your Customer) process. To do this, they will need to each upload;
   1. A copy of their ID
   2. A passport photo size

• Individual PIN

Step 4; Givva will verify all the above details and approve the community Account.

The community can now be able to create fund collection events and invest the funds raised.

7. What if our community is not registered formally?

Do not worry if you have not been registered yet. We will help you with the registration process for a self-help or welfare community.

8. How do the community members join the community?

Once you have created the community in the application, you will add members of your community from your contact list into the community.  Givva will send an invite message to each invitee. The invitees can choose to accept or decline an invitation.

9. Will I know who has declined and who has accepted?

Yes, Givva will give you all these details including those whose invitation is still pending.

10. Can I send a WhatsApp link to invite a group or individuals to join ? Yes, Givva is able to send a link to WhatsApp groups and individuals. This link however will not create the specific invite that each individual needs to join the community. The invitees will still need a specific invite sent to each one of them to enable them join the Community. One can only join a community when they receive an invite from Givva. So you will still need to add members of your community into the Givva community.

11. What if our members are too many, how will we manage to upload all of them without taking so much time or I do not have all of them in my contact list?

Givva is able to upload all the members for you. We will send you a template that you will populate with all your members, phone numbers and subgroups then we will upload them for you so that each one of them receives an individual invite into the community.

12. Can I be forced to join a Community that I do not want to join?

No. The invite into a community, allows you to explore through the community, see who the leaders and members are. Once you establish that you know the community and would like to be a part of it, you can accept the invite. If you do not want to be a part of it, you will decline the invite.

13. How long does the invite into the community remain valid?

The invite remains valid for 7 days and then it expires.

14. Can I exit a Community?

Yes, once you have joined, you have a right to exit from the community.

2.2.2RIGHTS & RESPONSIBILITIES OF LEADERS IN A GIVVA COMMUNITY

1. How Many leaders does each Community have?

Each Community is led by three community leaders. Givva replicates our ordinary life community governance structure and process where most Communities are led by a team of three people; Chairperson, Treasurer and Secretary.

2. Who creates the Community in Givva?

Creating the community in Givva is done by one leader while the other two leaders review the created community and approve the creation. The review should include;

1. Review of the Community details; name of community, location, mission and vision of the community.
2. Review of Community structure; number and names of subgroups

• Review of Community members; names and allocation into subgroups

3. How do the leaders approve the community?

By accepting to be members and leaders of the community, they automatically approve the community.

4. Who invites the other members of the community?

The community leaders are the only ones with rights to invite the members of the community. They can do so from their phone contact lists or where the community is too big they will send to Givva the list of members for Givva to upload the members.  Communities members’ invites will be sent by the Givva to the members once the two other leaders have reviewed and approved the created community.

5. Who creates the structure of the community?

The leaders have the rights to create the community structure. If the community has subgroups, they will create the subgroups and allocate the members to their respective subgroups.

6. Who creates the Community Account within Givva?

Givva creates the community account. The community leaders need to send the Know Your Customer (KYC) documents to Givva so that the community account can be created.

7. What do you mean by a community Account?

The Community needs to open an account with Givva so that it can now do all its fund management activities within Givva. It is similar to opening an account in Bank or Sacco.

8. Is it a must that a Community has a bank account in order to open a Givva Account?

No.  the community can use either a bank account or designate an Mpesa account as its default withdrawal Account (community account)

9. What do you mean by the default Community (withdrawal) account?

This is the account which Givva will send all the community funds once they are withdrawn from the fund collection events. It will be created at the point you create the community in Givva.

10. Who decides which account will be the default community (withdrawal) account?

The decision will be made by the community leaders and the account included in the board resolution document.

11. Who creates Community Fund Collection Events?

Only the 3 Community leaders have rights for creating fund collection events within their community. They can invite both members of the community and non-members to participate in the fund events.

12. Who makes community funds investment decisions?

Consultations will happen in the community as per the community’s constitution in regards to the money. The 3 leaders have the rights to implement those decisions in the  Givva app as to whether the funds collected in the fund events should be invested and for how long the funds are invested.

13. Do the funds collected earn any interest income?

Yes, as soon as the funds are received in Givva, they start earning an interest at the open period rate until the community leaders decide to lock the funds for higher interest rates.

14. What are the interest rates like in Givva?

Givva offers competitive rates aligned to the current market rates.  Givva has 4 types of interest rates;

1. Open period interest rate is the lowest – X%
2. Locked period rates – 3 months period – X +1%
3. Locked period rates – 6 months period – X +2%
4. Locked period rates – 12 months period – X +3%

15. What do you mean by locked period rates?

The locked period means that the community gets to choose how long they would like to keep their funds in the Givva Application. The longer the period, the higher the rates.

16. Can a Community withdraw the funds that are under lock?

Yes, the community is able to withdraw upto to 50% of the balance in the account and still retain the higher (locked period rate) interest rate.

17. What happens if a community withdraws more than 50% of the funds held in locked period investment period before the period is over?

The community will still get all its funds but the interest income is recalculated to open period rate.

18. Can we withdraw the funds collected?

Yes, you are able to withdraw the funds that you need for immediate use and leave the rest to earn an interest income.

19. Who withdrawals the funds from the Givva Application?

The three community leaders have the rights to withdraw the funds.

20. How is the withdrawal process done?

One Community leader initiates the withdrawal transaction and it is approved by the other two leaders.

21. Are all the funds withdrawn sent to the default community account?

Yes, all funds raised in the Community are sent to the default community account (bank or Mpesa) EXCEPT for Short-term events, which the community leaders will have chosen the member of the community who will receive the funds collected at the point of creating the fund collection event.

22. What are the other duties of the community leaders?

Overseeing activities of the Community as follows;

1. Send dashboard announcements
2. Oversee chats done in every subgroup of the community.
3. Make decisions in regards to communication capabilities within the community.

23. What are the roles of community leaders in Member management?
    1. Accepting new members into the community.
    2. Removing members from the community.
    3. Managing subgroups; creating new subgroups, removing, and editing names of subgroups.
    4. Reallocating subgroup members.

24. What are the leader roles in regards to Community reports?
    1. All Community reports will be available to the community leaders.
    2. They will have a right to ask for any other reports that they may require from the Givva regarding their community.
    3. Share community reports with the community as they may find relevant.

25. Can the leaders exit from a community?

Yes, the leaders have a right to exit from the community.

26. What is the impact of a leader exiting from a community?

The community will not be able to withdrawal any funds from the Givva platform until a new leader is chosen and created in the application.

2.2.3WHAT ARE THE RIGHTS & RESPONSIBILITIES OF MEMBERS IN A COMMUNITY?

• Accepting to be Community Members

1. Members have a right to accept or decline community invites. Once they accept the invite they become members of their community in Givva.
2. What does accepting to be a member of the community mean? By accepting to be members of their community, the members will be;
   1. Accepting that they know the community.
   2. That they have voluntarily joined the community.

• That they know the 3 community leaders and are happy to be led by them.

• What are the other ways that community members participate in other community activities?

1. They read dashboard announcements.
2. They communicate over chats in their subgroups or as their leaders will see fit.

• What are the other roles and rights for community members in member management and community structure?

1. They have a right to know their community leaders and accept to be led by them.
2. Invite their family and friends to be members of the community with the approval of the community leaders.
3. Exit from the community when they no longer want to be members of the community.

• What are the roles of members in regards to viewing community reports?

1. They have rights to view community reports showing members and subgroups in their community.
2. Have view rights of the community default withdrawal account.

1. They have access to the community activity log, members’ acceptance into the community, community members exiting from community, leaders exiting community.
2. View any other reports that their community leaders will allow access to.

2.3 FUND COLLECTION EVENTS MANAGEMENT

• What is a Fund Collection Event?

These are the events that our communities and groups usually engage in to raise money for a common purpose e.g to assist in funeral or medical expenses or building a church.

• What is fund collection event management?

It is planning the event from start to end and then monitoring the progress of the event so that one gets the desired outcome.

2.3.1 WHAT ARE THE STEPS OF CREATING A FUND COLLECTION EVENT IN GIVVA?

Step 1- Creating the event

1. Attach the event profile photo,
2. Name the event.

• Decide and put on the target amount for the event

1. Put the event timelines

NB: 1) For Short-term fund collection event you will also need to include the following;

• The name of the community member who will be receiving the funds collected.
• How often in days you want the member to receive the collected amounts.
• Whether you want the person to receive all the funds raised in that duration or to receive a pre-defined amount.

(Givva appreciates that short-term events are mostly done to support community members who may in need of urgent assistance. To simplify the disbursement of funds collected, Givva collects the funds and then sends the funds directly to the affected member in the durations given at creation. This cuts out the time which would be wasted if funds were sent to the community account and had to be withdrawn again)

NB: 2) For Repeat fund collection events type you will also need to include the following;

• Whether the cycles happen weekly or monthly
• The actual dates of the month or days of the week that the cycle starts and ends.
• How long you would like the cycles to go on; one year, two years etc.

(You create this collection event once and Givva will create all the new cycles as they come up. For each new cycle, it will create a new dashboard, send reminders to the participants at the beginning and end of the cycle. It will also keep a log of all the contributions for the older cycles)

Step 2 - Invite Community

You can invite;

1. Either the whole community
2. Or some of the subgroups that are relevant for the event.

• One subgroup if it is a subgroup event.

1. You can also invite other people who are not part of the community to join the event.

Step 3 - Monitor the event

1. using the event dashboard, you are able to see the following;

• Total target amount for the event
• The total pledges made so far
• Total contributions made so far
• Total deficit
• The list of the people who have contributed to the event and how much each has pledged and contributed.
• The list of anonymous contributions.

Step 4 – Invest Collected funds

• The funds collected start earning an interest income within 48 working hours of being received into Givva. These interest is based on an open period rate.
• The community leaders may decide to invest the funds, that is lock the funds for a longer period of time so that they can attract a better rate of interest.

Step 5 – Withdraw Collected funds

• The community leaders will decide at what point they wish to withdraw the funds collected.
• One leader will initiate the withdrawal and the other leaders will approve the withdrawal. This is available for all 3 types of collection event apart from the short-term collection event where the withdrawals are automatic and happen at a duration as created by the community leaders.
• The funds will be sent to the community account (default withdrawal account) for all types of fund collection events apart from the short-term event where the funds will be sent to the designated person.

Step 5 – Archiving the Fund collection event

1. A fund collection event will be automatically archived by Givva if it achieves these two conditions;
2. The fund collection event timeline (deadline) is exceeded by over 60 days
3. The fund collection event has a balance amount of zero.
4. The Community leaders make a decision to archive the fund event but only after they withdraw all the contributed amounts and interest earnings.

• Can you invite other people who are not members of the community?

Yes, once you are a participant in a fund collection event you can invite your family and friends into the fund collection event.

• When the other people (non-community members) are invited are they able to participate like community members?

Yes, everyone who accepts the invite into a collection event is able to participate fully in the activities of the event. They can chat, view the fund collection dashboards and invite their family and friends into the fund collection event.

• What kind of Fund Collection events does Givva support?

Givva supports 4 types of collection events;

1. Short-term collection event – These are ideal for short-term events that go for between 2 to 90 days like funerals, medical bills and other smaller events like Christmas gifts and donations etc. Givva supports with fast disbursements of the funds raised and sends them directly to the member of the community who is affected or is the designated recipient of the funds. Givva reminds the community on a monthly basis and every day for the last 3 days before closure of the event. N/B funds collected are disbursed to the chosen/affected member of the community as per the instructions

1. Project collection events – these are ideal for events that take between 60 days to 12 months or more like building churches, roads, doing a school library, etc. Cheerful Giver empowers the community raise funds over a long period of time, enabling the members to contribute more and at their own pace. Members of the community are able to pledge and contribute at their own pace while Givva reminds the community on a monthly basis. N/B funds collected are disbursed to the community account

1. Repeat collection events – these are the collection events that are done on a regular basis like monthly security fees for neighborhood communities, community kitty monthly contributions and such. They can happen monthly or weekly. The leaders create the event only once in Givva and from there the cycles will keep repeating until the period defined is over. Givva creates a new dashboard for every cycle and every time the new cycle begins and ends, Givva reminds the community. N/B funds collected are disbursed to the community account

1. Anonymous contributions – These allows members to contribute anonymously, the contribution amounts are not put on the event dashboard. The events are repeat collection events by nature where you can have it repeat every month or week. In case of one-off event, you create only one cycle. They are ideal for tithe and other gifts. N/B funds collected are disbursed to the community account

1. Subgroup Collection Events – Community subgroups can create any of the 4 above events for themselves. For example, the women’s group is able to manage its fund collection events separately from the other subgroups. They can create their own event, for example for their subgroup kitty, contribute towards it and review the funds invested away from the rest of the community.

2.3.2 RIGHTS OF LEADERS IN A FUND COLLECTION EVENT

1. Who creates Community Fund Collection Events?

Only Community leaders have rights for creating fund collection events within the communities and inviting community subgroups to the fund collection event.

2. Do the community leaders have to invite the whole community to every fund collection event?

No, the leaders are able to invite only the relevant subgroups to each collection event and where applicable they can invite the whole community.

3. Who makes community funds investment decisions?

The 3 leaders have the right to make decisions in regards to whether the funds collected in the fund events should be invested and for how long the funds are invested.

4. Who withdrawals the funds from the Givva Application?

The three community leaders.

5. How is the withdrawal process done?

One Community leader initiates the withdrawal transaction and it is approved by the other two leaders.

6. On withdrawal, are all the funds withdrawn sent to the default community account?

Yes, all funds raised in the Givva Application are sent to the default community account (bank or M-pesa) except for Short-term events. In the short-term events, the community leaders will have chosen the member of the community who will receive the funds collected at the point of creating the fund collection event.  They will also choose the frequency the funds will be paid to the affected/chosen member of the community.

2.3.3 RIGHTS & RESPONSIBILITIES OF PARTICIPATORS IN A FUND COLLECTION EVENTS

• Will the members have view of the community default account number?

Yes, all members will view the community default account number.

• Do members have to participate in all community activities?

No, they will voluntarily accept to participate in the fund collection events created in their communities.  They have a choice to decline the collection events that they wish not to participate in.

• What details will be available in the fund collection events invites?

The invitation messages will have the following details;

1. Name of fund collection event
2. Short description of the event

• In the case of short-term event, the details will include name of the community member that the funds will be sent to.

• What happens once you accept the fund collection event invite?

All the people who accept the fund collection event invites will view the fund event dashboard reports showing the list of pledges, contributions, withdrawals and the running balance until all the funds are withdrawn from the platform.

• Does my contribution or pledge have to appear on the fund event dashboard?

No. You can decide to contribute anonymously if you so wish to do so. As a result, your name will appear on the dashboard but not the amount that you have contributed.

• Do members of the community have view of all fund collection events happening in the community?

No, members of the community will have view of the events that they are participating in.

• Will the participators to fund collection events have view of the fund’s investment statement?

Yes, all participators of an event will have view of the list of contributors and total contributions, current balances, additional investments, withdrawals and interest income balances of all the events that they participate in.

• Will participants of the fund collection event know when the funds collected are withdrawn?

Yes, all withdrawals will be highlighted in the fund collection event dashboard for everyone to see. The Community Members will also have view of all the withdrawals done in their community.

• Can members invite other people who are not necessarily community members to participate in a fund collection event?

Yes; members can invite their other family and friends to participate in the fund collection events.

• What happens to non-community members who are invited to join a fund collection event? Do they automatically join the community too?

The non-community members will participate in the fund collection event with equal rights as community members. When the event is over, they will leave the event. They will not join the community unless invited to do so by the community leaders?

• Can a member exit from a fund collection event?

Yes, you can exit from fund a collection events that you no longer want to participate in or you have contributed to and no longer want to participate in.

• What happens to my contribution when I exit from a fund collection event?

Your contribution remains in the fund collection event with your name on it.

• Can invitees who do not have smart phones participate in a fund collection event?

Yes, everyone can participate in a fund collection event, you can send the analogue phone holders the invite link “other links” that allows analogue phones to contribute using a paybill and account number.

• Will the name of someone who has contributed using the paybill still show on the fund event dashboard?

Yes, their name and contribution will automatically and immediately be updated in the fund collection event dashboard.

2.4 WHY SHOULD I CHOOSE GIVVA FOR ALL MY COMMUNITY MANAGEMENT NEEDS?

• Givva will bring 100% transparency in your community. This will grow your community numbers and excitement as neither members nor leaders will worry about losing money.

• With Givva, the community leaders now have a bird’s eye view on the whole community. They will have a view of everything going on in the community from the comfort of their homes.  They have more control of the community activities;
  1. From discussions going on in various groups
  2. To all fund collection events going on in the community
  3. View of any disputes going on in the community
  4. View of allocation of community resources

• Givva will do all those mundane tasks that community leaders have to do but everybody hates. The leaders can now take a break… …Givva will do all the leg work for you!
  1. Givva will collect the money so that you do not have to use your personal Mpesa Account. You are now able to separate your personal money from the community money.
  2. Givva will send all the fund collection events reminders to members regularly. No more dreading to do that reminder ever again.
  3. Givva will update the event contribution dashboard automatically, no more need to keep updating that list manually and getting angry calls from contributors whose names are yet to be updated.
  4. Givva will send to the leaders, all community records on a monthly basis, no more manual reconciliations.
  5. Givva will send communication to the whole community at once, no more sending the same message to 50 groups.

• Givva is all inclusive; it is able to run community specific fund collection events and at the same it allows the community to invite other friends and family outside of the community to participate in fund collection events then they leave once the event is over.

• Givva does not exclude anyone from participating in community activities, every member in the community is able to participate in fund collection events even those with analogue phones can contribute and their contributions updated on the contribution dashboard.

• The leaders have view of all Community fund collection events including the subgroups funds. No more money disappearing through the cracks.

• With Givva the community will no longer lose funds because of any of the following.
  1. Lack of a planning tool,
  2. Inefficient process,
  3. Manual records
  4. Fraudulent individuals,
  5. Overwhelmed leaders
  6. In appropriate allocation of funds
  7. Inflation

• The community funds are invested as soon as they are received and grow every day. The community will also not lose value through inflation.

• No more manual records. Givva will send Monthly Community Reports;
  1. Contribution reports per collection event
  2. Community investment report per collection event,
  3. 12 months’ historical contribution report for Repeat Collection Events
  4. Contribution report per subgroup
  5. Community members report; new exits, new additions, new subgroups etc

• We automate your community’s activities, no more clerical tasks by the leaders. Leaders will now engage on strategic issues hence growth in the community

• Bereaved members will create their fund collection event in one community and invite all other friends and family into that event so that they can run one event instead of having multiple collections events with funds being collected by different people with different levels of integrity.

• Ultimately you have Happy, relaxed Leaders + Satisfied Members = Thriving Community

• What is the purpose of Pay Yourself First in my life?

 The Goal of the product is to help you save part of your income for a future unseen event, retirement etc. It focusses on your income and creating a culture of saving.

• Do I have to earn monthly to be able to save in Pay Yourself First?

No, whether you earn, daily, weekly or monthly Pay Yourself First is able to assist you save part of that income.

• Can I save daily in Pay Yourself First?

Yes, you can create a goal where you will be saving an amount daily. You can also create weekly and monthly goals depending on how often your income comes through.

• How do I not forget to save into my goal as per my plan?

You will create a reminder in your goal so that you do not forget to keep to your plan.

• How do I know how much I will be able to have saved after a certain period?

Pay Yourself First starts by helping you project how much you will have saved by the end of 6 months, 1 year, 2 years and 10 years given the current market interest rate.

• Can we save as a group in Pay Yourself First?

No, Pay Yourself First product is for an individual. You can only save alone.

• How much do I need to have in order to start saving with Pay Yourself First?

 You can start with as low as Kes. 5 shillings.

• How long can I keep my money in Pay Yourself first?

Pay Yourself first is a locked goal product. That means that with Pay Yourself First, there is no open period rate only locked goals. It has two lock periods; 6 months and 12 months. After the chosen period is over you can either withdraw the savings or renew your goal. The lock period is to help you save for longer and create a culture for saving.

• Which period is better?

It is better to lock for 12 months because this way you get to earn a higher interest rate.

• What are the interest rates like in Givva?

Givva offers competitive rates aligned to the current market rates.  Givva has 4 types of interest rates;

1. Open period interest rate is the lowest – X%
2. Locked period rates – 3 months’ period – X +1%
3. Locked period rates – 6 months’ period – X +2%
4. Locked period rates – 12 months’ period – X +3%

• What happens if I withdraw the funds in Pay Yourself First before the lock period is over?

Yes, you can withdraw your funds before the lock period is over, however, your interest rate will revert to an open period rate.

• Does Pay Yourself First have an open period option?

No Pay Yourself First has 2 locked periods; 6 months and 12 months. It seeks to help you create a culture of saving part of your income.

• How is G-Pay helpful to me?

G-Pay has 2 goals in your life;

1. to create a passive cash income for you.
2. to preserve your wealth.

• How does G-Pay work?

1. You start by projecting your future monthly interest income based on the amount of money you wish to invest given the current Givva interest rates.
2. Then, you create an investment goal indicating how often you would like to receive your interest payout in cash. You can choose for it to be monthly, quarterly or annually.
3. Once you deposit the principal investment, we will automatically send to your chosen account the interest earned by your investment as a cash payout either monthly or quarterly as you will have chosen.

• How does G-Pay then preserve my wealth?

Instead of spending your principal investment, G-Pay ensures that you get to spend only the interest earnings only hence preserving your wealth.

• What is the minimum investment amount for G-Pay?

To enable us send you a reasonable interest amount in cash, the minimum investment amount is Kes. 500,000.

• What if I have less than Kes. 500,000 and I still want to invest in G-Pay product?

Yes, you can still invest in G-Pay an amount below the minimum amount of Kes. 500,000. It will earn an interest income at the same rate as for amounts exceeding Kes. 500,000. The interest income will be added (accrued) into your principal amount and paid to you at maturity. The impact of investing an amount less than Kes. 500,000 is that you will not receive the automatic monthly payouts until the principal amount gets to Kes. 500,000.

• Why do you not pay the periodical payouts for investment amounts less than Kes. 500,000?

We want you to receive a reasonable amount of payout that can help you pay some or all of your bills. With an amount less than Kes. 500,000, the amount will not be adequate to achieve the purpose.

• Is there a minimum investment period for the G-Pay product?

Yes, the minimum period for the product is 12 months, which is renewable. After 12 months, you can renew the goal or withdraw your principal amount.

• What is the goal of the product?

The goal is to send you the interest earned by your investment on a monthly basis so that you are able to meet your cash needs, for example, your personal or family needs or even if you want to re-invest somewhere else.

• Will my monthly pay-out change if the current market interest rates change?

No, the monthly payout is a standard amount set at the point you create your goal. That amount will be sent to you on a monthly basis for the next 12 months unless you decide to change the payout amount in the goal. The interest income earned by your investment will however change as interest rates change. The impact of these fluctuations in interest rates will affect your principal at maturity by either increasing the principal or reducing the principal.

• Must my payout amount be equal to my interest income or I can get a higher or lower amount than my interest income?

You have a choice to have a monthly payout that is higher than your interest earnings per month. That is, you can be paid upto  2.5 times of your monthly interest. For example if your interest per month is  Kes. 10,000, we can pay you upto a maximum of Kes. 25,000. 

• Will earning higher than my interest affect my principal investment amount?

Yes, it will affect, because it means that the excess payment will come from the principal investment. Therefore, the principal investment will be lower at maturity than what you originally invested if you decide to have a higher payout amount than your interest earnings.

• Why do you cap the payout amount at 2.5 times of the interest earned?

The maximum payout amount (2.5X) is to ensure that by the time the 12 months’ period ends, you still have at least 80% of your original amount. Therefore, ensuring that we have preserved your wealth.

• Can I choose to have a lower payout than the interest income earned?

You can choose to have a lower payout than the interest earned. This means that your principle at the end of the year will be higher than the original amount that you had invested.

• Can I change my monthly payout amount midway of the 12 month’s period?

Yes, G-Pay allows you to change the payout amount anytime during the 12 month’s period of the investment?

• What happens if I want to withdraw my investment before the 12 months’ period is over?

We encourage our investors to invest for the full 12 months. You can, however, still withdraw your investment at any time. If you withdraw less than 20% of your initial investment, there will be no impact on the interest rate. If your withdrawal amount exceeds 20% of the original investment amount, then the interest rate for the withdrawn amount will revert back to the open period rate which is lower than the 12 month’s interest rate.

• What are the rates for G-Pay like?

G-Pay rates are aligned to Givva rates. Givva offers competitive rates aligned to the current market rates.  The current rates relevant to the G-Pay product will be found in the G-Pay product in the Givva application.

• Can I increase my principal amount as the 12 months’ period is ongoing?

 Yes, you can increase or reduce your principal amount as the contract period is ongoing.

• Will the increase or decrease of the principal amount change my interest income?

Yes, it will definitely change the amount of interest income that your investment will earn, however it will not change the amount of payout that you set in the initial goal unless you change the payout amount in the goal.

• Can we save as a group/Chama in G-Pay?

G-Pay is an individual product for now.  You can only invest as an individual.

• Why do I want to invest in G-Pay?

It is ideal if you need some extra cashflows to meet your daily needs or particular needs like regular medical bills for parents, school fees etc.

• How does Savings & Goals help me?

• How does Savings & Goals product work?

1. You create a goal.
2. You put the amount you are able to save for your goal and how often you want to save for it. It could be daily, weekly or monthly, depending on how often you earn.
3. Givva will calculate for you how long it will take to save for the goal.
4. Then you create a reminder
5. Then start saving into your goal.

• Can I save for a goal together with my friends?

• What is the minimum deposit amount?

• What is the minimum saving period for Savings & Goals?

1. Open Period – You can access your savings at any time. It has the lowest interest rates
2. Locked Period 3 months’ period – You lock your savings for a period of 3 months. The 3 month’s period has higher rates than open period rates.
3. Locked Period 6 months’ period – You lock your savings for a period of 6 months. The 6 month’s period has higher rates than 3 month’s interest rate.
4. Locked Period 12 months’ period – You lock your savings for a period of 12 months. The 12 months’ period has higher rates has higher rates than 6 month’s interest rate.

• Which period is the best?

• What happens if I lock my goal and then withdraw before the period is over?

• Who should save in Savings & Goals?

SAVINGS & GOALS GROUPS/CHAMAS

• Can we save as a group of people into one goal?

• How does a group/chama work in Savings and Goals?
  1. A Savings & Goals investment Group has a maximum of 2 – 15 people.
  2. The Group does not have to be formally registered.
  3. Each member of the Group has to complete their individual verification process. That is give their KYC documents so as to open a Givva account.
  4. The Group Structure is that it will have three leaders; 2 leaders if the group only has 2 members.
  5. Roles of the Group leaders;
     1. Create Group and edit group details
     2. Manage members; Invite new members, exit members
     3. Create new goals and monitor goal contributions and statements
     4. Create Group default withdrawal account
     5. Do withdrawals for the Group - One leader will initiate and the other 2 will approve all withdrawals for the Group.
     6. For a Group with 3 or less than 3 members, all members will be leaders and withdrawal will be initiated by one and approved by the other leader.
     7. See Group activity log.
  6. Roles of Group Members
     1. Participate in group activities, contributions
     2. Have view of all Group Goals and contributions that are ongoing.
     3. Have view of all withdrawals in the Group
     4. View the Group withdrawal account
     5. Exit Group
      
     • What if we are more than 15 people in our Chama/Group?
     For all groups with more than 15 people, you can use the Cheerful Giver product and create a community where you will have a lot more functionality.  
     • What other functionality does the Chama/Group access in Givva?
     The Groups can;
     1. Chat among themselves
     2. See Group activity logs